Hey there! Remember the last time you reached out to a company and actually felt heard? That’s the experience we’re aiming for here at xcasualwearhxyp Global Ltd.. Our founder, Sarah, still replies to emails personally—she once spent an entire weekend responding to customer feedback after our first product launch. Crazy, right? But that’s how much we care.
Whether you’ve got a question about sizing (our hoodies run a tad large, by the way), need help with an order, or just want to chat about sustainable fashion—we’re all ears. Here’s how to reach us:
Last month, a customer suggested we add pockets to our bestselling cardigan. Guess what? The prototype’s already in production. That’s the power of your feedback—it literally shapes what we create next. So don’t hold back!
P.S. Our live chat isn’t some bot pretending to be human (we hate those too). It’s real people named Miguel or Inês, waiting to help weekdays from 8am–7pm Lisbon time.
Fun fact: Our contact form submissions go straight to a team Slack channel—no bureaucratic black holes here. Try it and see how fast we respond!
