At xcasualwearhxyp Global Ltd., we strive to ensure your complete satisfaction with every purchase. Please review our comprehensive return and refund policy below for detailed information about our procedures.
You may cancel your order at any time before it has been processed for shipping. Once your cancellation request is received and verified, we will issue a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Please ensure the item is securely packaged to prevent damage during return shipping. We reserve the right to refuse returns that do not meet these conditions. Certain items, such as personalized or intimate apparel, may be exempt from returns unless defective.
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution's processing times. The original shipping charges are non-refundable, except in cases where the return is due to our error (wrong item shipped or defective product). For returns that qualify for free return shipping, we will provide a prepaid return label.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as some institutions require additional processing time. If you've done this and still haven't received your refund, please contact us immediately. We will investigate the matter and work with our payment processor to resolve any issues. In cases where a refund was issued but not received, we may require additional verification before reissuing the refund to ensure proper accounting and prevent fraud.
For any questions regarding our return policy or to initiate a return, please contact our customer service team:
Company Name: xcasualwearhxyp Global Ltd.
Address: Avenida Dom Carlos I 92, 1200-647 Lisboa, Portugal
Phone: +351 21 587 4321
Email: [email protected]
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM (WET) to assist you with any concerns regarding returns or refunds.
